The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. About the role Overall purpose of the role: The Risk and Compliance Coordinator has a country-wide role and is responsible for strengthening risk management, compliance oversight, audit readiness, and accountability across DRC Yemen. The position supports the Country Director, SMT, Area Managers, and Heads of Department in identifying, assessing, monitoring, and mitigating operational, compliance, and institutional risks. The role ensures that DRC policies, donor requirements, local laws, and global risk and compliance standards are effectively communicated, implemented, and monitored across country and area operations. This includes supporting risk registers, compliance improvement plans, internal reviews, audit follow-up, Code of Conduct reporting processes, and the implementation of corrective actions. The Risk and Compliance Coordinator also leads capacity building on risk management, compliance, internal controls, fraud awareness, accountability commitments, and DRC tools such as the Risk Management Framework, Compliance Self-Checks, and COCRM system. The position promotes a culture of accountability, transparency, and continuous improvement by providing practical recommendations, reporting key risks and findings to management, and supporting teams to address identified gaps. Main responsibilities: Risk Mapping and Management Support the rollout and implementation of DRC’s Risk Management Framework in coordination with HQ and senior management, ensuring risks related to country operations are systematically identified, assessed, and managed. Build staff capacity on risk management by delivering training and guidance on the use of DRC’s Risk Management Framework, tools, and reporting processes. Coordinate with the Country Director and relevant departments to ensure the country risk matrix is regularly updated, consolidated, and presented for management review and decision-making. Support risk meetings by preparing updated risk information, tracking key mitigation actions, and following up with responsible departments to ensure timely implementation. Compliance Review and ensure updated compliance and accountability improvement plans in collaboration with heads of departments. Support and evaluate areas of compliance risk while populating risk registers and recommending corrective actions based on internal reviews to ensure full compliance with DRC and donor guidelines. Provide feedback to line managers for action after internal reviews of finance, supply chain, HR and administration that may involve monthly financial and non-financial transactions/documents reviews. Work with operations department to ensure DRC policies and procedures are relevant, communicated, and implemented. Build capacity of team members by conducting and/or coordinating training to strengthen internal controls, fraud detection, while contributing to the development of training materials and resources. While using the Compliance Self Checks (CSC), assist field and country offices in developing recommendations and action points to improve on gaps identified. Lead on compliance training and responding to compliance issues at grants opening and close out meetings; including lessons learned from relevant projects through engagement with CO. Internal and External Audits Lead the coordination of internal and external audits, donor spot checks, and compliance reviews by ensuring timely preparation, documentation, and engagement with auditors. Maintain centralized audit documentation, including SharePoint repositories, strategic organizational documents, and audit evidence, ensuring accessibility, completeness, and version control. Coordinate the collection, review, and submission of finance, supply chain, HR, and administration documentation in response to audit samples and information requests. Monitor and track audit findings and recommendations, facilitate timely follow-up with responsible departments, and provide regular status updates to SMT to ensure closure within agreed timelines. Analyze recurring audit observations and develop standardized documentation requirements, guidance, and best practices to strengthen internal controls and improve audit readiness across all departments. Promote continuous improvement by supporting departments in implementing corrective actions and strengthening compliance with DRC policies, donor requirements, and statutory obligations.. Code of Conduct capacity Monitor compliance with DRC's global compliance and risk management standards and advise management on areas requiring corrective action. Analyze trends and patterns arising from the Code of Conduct (CoC) reporting mechanisms, identify systemic risks, and provide recommendations to strengthen organizational culture and controls. Oversee the implementation and administration of Code of Conduct reporting procedures, ensuring timely, confidential, and appropriate handling of all reported cases. Conduct or support investigations into allegations of fraud, corruption, misconduct, and other policy violations, ensuring investigations are carried out with the highest standards of confidentiality, impartiality, professionalism, and due process. Prepare investigation reports, document findings, and support management in implementing corrective, disciplinary, and preventive actions while safeguarding organizational integrity. Experience and technical competencies: Relevant university degree or equivalent professional qualification At least 6 years of relevant experience in Audit, Risk Management or Compliance in humanitarian or development sector. Excellent communication, interpersonal and influencing skills with a well-developed ability to motivate/persuade Demonstrates understanding of the local laws and sensitivity to the socio-cultural context. Experience and effective use of tools and systems for risk management and compliance. Excellent analytical and critical thinking ability. Proven ability to work effectively with others to achieve results. Well organized and productive Education: Relevant university degree or equivalent professional qualification Experience as an auditor is beneficial Languages: Advanced English proficiency Fluency in local language All DRC roles require the post-holder to master DRC’s core competencies: Striving for excellence: Focusing on reaching results while ensuring efficient processes. Collaborating: Involving relevant parties and encouraging feedback. Taking the lead: Taking ownership and initiative while aiming for innovation. Communicating: Listening and speaking effectively and honestly. Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. We Offer. Contract length: Extends through December 2027, with the possibility of further extension subject to fund availability. Position Band: This position will be placed in the non - Management (G1) band. Reports to the Country Director. Start date: ASAP Duty station: Sana’a Salary and conditions will be in accordance with Danish Refugee Council’s National Terms of Employment.

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 6,500 staff. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman. DRC Yemen’s response Throughout its field offices and a workforce of staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level. About the Job: The overall purpose of the role: Under the supervision of the Economic Recovery Manager, the Economic Recovery Officer is responsible for the timely, effective, and high-quality implementation of livelihoods and economic recovery interventions in Hajjah Governorate. The role leads the day-to-day implementation and monitoring of field activities, including reviewing the feasibility and cost-effectiveness of business plans, overseeing grant utilization, monitoring supported businesses, facilitating beneficiaries' access to markets, suppliers, and financial services, and providing technical guidance to partners to ensure consistent implementation quality. The position also ensures effective planning, community engagement, partner coordination, documentation, and reporting in compliance with DRC and donor requirements. The Economic Recovery Officer supports FCDO-funded projects and other early recovery and development initiatives through beneficiary identification and referrals, business skills and financial literacy training, business development planning, savings group facilitation, business grant and cash-plus distributions, and post-distribution coaching and mentoring. The role works closely with DRC teams, implementing partners, and relevant stakeholders to ensure successful project delivery. Main Responsibilities: Community Engagement & Field Implementation Lead the implementation of Economic Recovery activities, including beneficiary registration, verification, training, distributions, and follow-up visits. Ensure transparent beneficiary selection, community engagement, accountability, and safe referrals in line with DRC and donor requirements. Coordinate with local authorities, community leaders, service providers, and other stakeholders to support effective implementation. Conduct regular field visits to monitor progress, address challenges, and ensure quality delivery. Technical Support & Quality Assurance Monitor the quality of livelihoods interventions, including business skills and financial literacy training, vocational training, coaching, savings groups (SRFF/VSLA), and cash-plus assistance. Review the feasibility and cost-effectiveness of business plans and support the selection of viable enterprises. Monitor businesses after grant disbursement, verify appropriate grant utilization, and provide technical support to beneficiaries. Facilitate linkages with markets, suppliers, and financial service providers to strengthen business performance and sustainability. Provide technical guidance to partners and review key implementation and training records to ensure compliance and quality standards. Planning, Administration & Logistics Prepare activity, training, distribution, and movement plans, and supervise assistants, enumerators, and community volunteers. Follow up procurement, contracting, payments, and reconciliations in coordination with Supply Chain and Finance teams. Maintain complete and accurate project documentation and filing systems. Monitoring, Reporting & Coordination Support MEAL activities, including data collection, assessments, PDM, indicator tracking, and output verification. Prepare timely field reports, implementation updates, and inputs for donor and internal reporting. Identify implementation risks and challenges, and recommend corrective actions. Coordinate closely with DRC teams, partners, and stakeholders to ensure effective implementation and achievement of project objectives. About you To be successful in this role you must have: Experience and technical competencies: Minimum 3 years of experience in humanitarian or development programming, preferably with INGOs/NGOs in Economic Recovery, livelihoods, cash and voucher, food security, business development or related sectors. Practical experience supporting trainings, beneficiary selection, distributions, partner follow-up, community engagement, data collection and reporting. Good understanding of livelihoods and early recovery, Cash plus approaches, including business skills, micro-enterprise and business support, vocational training, saving groups, financial inclusion. Experience preparing workplans, procurement/payment documents, reconciliations and activity reports. Good skills in MS Word, Excel, PowerPoint, Kobo/ODK or similar data collection tools. Ability to draft clear reports and professional emails in English; fluency in Arabic is required. Strong communication, coordination, problem-solving and documentation skills. Commitment to DRC values, Code of Conduct, safeguarding/PSEAH, AAP and do-no-harm. Strong track record of community engagement, participatory planning In this position, you are expected to demonstrate DRC’s five core competencies: • Striving for excellence: Focusing on reaching results while ensuring efficient processes. • Collaborating: Involving relevant parties and encouraging feedback. • Taking the lead: Taking ownership and initiative while aiming for innovation. • Communicating: Listening and speaking effectively and honestly. • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. Moreover, we also expect the following: Required qualifications Education: Essential Qualification : • Bachelor’s degree in agriculture, business administration, economics, development studies, social sciences, engineering or a related field is preferred. Languages: Good English language (written and spoken). Fluency in Arabic language (written and spoken). Key stakeholders: Supply chain, Finance, MEAL, Grants, Safety, Protection, and Partnerships. CCY, FSAC. Local Authorities, MAI, etc. We offer DRC will offer the successful applicant a contract until March 31, 2027, renewable depending on both funding and performance. You must be available to start work as soon as possible and be willing and able to work in Hajjah. Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (H2 Non-Manager) and will be reporting to the Economic Recovery Manager.

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 6500 staff. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. About the role Overall purpose of the role: Under the supervision of the Protection Team Leader, the Protection Officer (PSS) is responsible for the timely, high-quality, and effective provision of psychosocial support (PSS) activities in Al Turbah (Al Shamayateen – Al Mawasit) districts. The Protection Officer will be responsible to create activity schedules, review PSS activity plans, provide technical support to the PSS facilitators, as well as conduct PSS activities directly. In addition, the PSS Officer will support the running of the community centers in Al Turbah (Al Shamayateen – Al Mawasit) Main responsibilities: Responsibilities: PSS intervention Oversee the implementation of all recreational and PSS activities for children, youth and adults at DRC community centers and in IDP sites; Conduct information sharing sessions and awareness sessions in DRC community centers on topics previously identified and agreed with the Protection Manager and the PSS Specialist; Raise awareness about the activities in the centers and in the IDP sites with the community, including with community leaders and focal points; Provide technical support to the PSS team, including PSS Assistant and CC Facilitators during activities’ implementation; Monitor the correct use and storage of material by PSS Assistants and Facilitators; When needed, directly implement PSS and recreational activities at the community centers and in IDP sites through mobile units; Lead the set-up and organization of spaces and materials in the community center in preparation for the PSS, recreational, awareness raising, and information dissemination activities; Develop and maintain a schedule of activities at the community centers in collaboration with the PSS team; Identify new areas and locations for mobile PSS and together with the Assistant develop schedules for mobile PSS activities; Support the Protection Team Leader in conducting PSS team meetings to ensure adherence to standards of care and DRC PSS SoPs as well as quality PSS services; Identifying needs for material and equipment to conduct activities and lead on the procurement of materials and other center needs; Safely identify and refer members of the community who require additional assistance and services in accordance with defined referral pathways and SOPs; Manage the center cleaners and lead on the administrative procedures associated (contract, attendance, payment etc.); In collaboration with PSS Assistants and Facilitators, conduct FGDs with beneficiaries to collect feedback on ongoing activities and suggestions on new interventions; In collaboration with CC Facilitators and Protection Assistant share with the Protection Team Leader new ideas for activities based on identify needs and requests of beneficiaries; Act as PSS Team Focal point for Protection Team Leader and Program Manager. Monitoring and reporting Produce and submit weekly reports and updated databases/tracking sheets to the Protection Team Leader; Provide inputs for monthly and quarterly reports to the Protection Team Leader; Accurately revise and update the weekly activities tracker, ensuing adherence to data protection protocols; Support the implementation of monitoring and evaluation tools; Follow up with Protection Assistant and CC Facilitators to ensure all paperwork is properly filed in adherence with data protection and DRC protocols; Identify capacity gaps withing the PSS team as well as implementation’s challenges and report them to the Protection Team Leader and Protection PM; Compile the weekly reports from the community centers and upload it on SharePoint for the Team Leader revision; Support the Protection Team Leader to revise the monthly data shared by the IM officer, ensuring accuracy of reported information, and avoiding any duplication. Coordination and representation Together with the Protection Team Leader, regularly engage with community committees, leaders, and local authorities to ensure support for DRC PSS activities and community centers; Collaborate with other DRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those attending activities at the community centers; Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers; Oversee and ensure the maintenance of an up-to-date service mapping of the service providers operating in the area and ensure that staff are informed about the available services. Other Any other duties relating to the nature of the job as directed by the Protection Team Leader or Protection Manager; Maintain positive work relationship within the team, and promote team-building efforts in coordination with the Protection Team Leader; Must adhere to DRC’s mission, values, code of conduct including respect for the principles of neutrality, do no harm and non-discrimination; Must treat all partners and beneficiaries with dignity and respect. Participate in training and coaching as required on PSS curricula, the relevant SOPs and the data filing and storing procedures. Experience and technical competencies: At least 3 years of experience in protection services or relevant humanitarian action; Must have at least 1 year experience implementing or overseeing PSS activities; Ability to provide technical support, trainings and supervision to assistants; Ability to maintain confidentiality, respect, non-discrimination and safety of clients at all times; Strong written and oral communication skills, effective in representation and liaison with external parties; Strong ability to organize work, meet deadlines, maintain composure, work independently and prioritize work under pressure, coordinate multiple tasks and maintain attention to detail; Excellent interpersonal and problem-solving skills, creativity and flexibility; Computer literacy (Microsoft Word and Excel); Willing to collaborate with and support people from different ethnic groups and different religions; Demonstrated interest in humanitarian work and supporting people effected by conflict. Education: Bachelor/Degree in social work, counseling, psychology, or closely related field; proven field experience can be accepted in lieu. Languages: Arabic - Fluent English – Advance All DRC roles require the post-holder to master DRC’s core competencies: Striving for excellence: Focusing on reaching results while ensuring efficient processes. Collaborating: Involving relevant parties and encouraging feedback. Taking the lead: Taking ownership and initiative while aiming for innovation. Communicating: Listening and speaking effectively and honestly. Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. We Offer. Contract length: June 30, 2027 Position Band: This position will be placed in the Management (H2) band. Reports to the Protection Team Leader. Start date: ASAP Duty station: Al Turbah (Al Shamayateen – Al Mawasit). Salary and conditions will be in accordance with Danish Refugee Council’s National Terms of Employment.

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman. DRC Yemen’s response Throughout its nine field offices and a workforce of 265 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level. About the Job: The overall purpose of the role: Under the supervision of the Protection Team Leader, the Protection Officer is responsible for the day-to-day follow-up, monitoring, and documentation of assigned protection activities in Sana’a, with regular travel to Hajjah and Al Hudaydah. The role conducts field visits to monitor implementation against agreed work plans, targets, and relevant protection standards, including activities implemented by local partners. The Protection Officer reviews partner reports, beneficiary databases, and supporting documentation to verify the completeness, accuracy, and consistency of reported achievements. The role identifies implementation gaps, data quality issues, and protection concerns, follows up on agreed actions with relevant teams and partners, and escalates significant issues to the Protection Team Leader. The Protection Officer also contributes to reporting, service mapping, referrals, and working-level coordination required for effective implementation of protection activities. Main Responsibilities: Program Implementation Support the timely and effective delivery of protection activities in accordance with project objectives, approved workplans, and relevant protection standards. Support the implementation of community-based services, including tailored support services, referral mechanisms, and linkages with legal, psychosocial, and other relevant services. Conduct regular field visits to monitor implementation progress against agreed work plans and targets, identify challenges, and provide recommendations for improvement. In collaboration with the Protection Team Leader, follow up on the quality and timeliness of activities implemented by local partners and verify alignment with agreed approaches, beneficiary selection criteria, and relevant protection standards. Supervise the disbursement of assistance to beneficiaries in accordance with applicable procedures. Review relevant tracking sheets to ensure completeness, accuracy, confidentiality, and timely updating. Follow up on agreed action points from field monitoring visits and report progress, outstanding issues and protection-related concerns to the Protection Team Leader. Maintain regular communication with relevant DRC and partner staff to follow up on assigned activities and ensure accountability, safeguarding and protection principles are applied. In coordination with the Protection Team Leader, identify partner capacity-strengthening needs and contribute to relevant capacity strengthening activities. Support the implementation of Protection activities in Sana’a, including Victim Assistance (VA) and referrals, through conducting field visits and engagement with beneficiaries and service providers, as required. Strengthen integration between Protection and Economic Recovery programming through supporting cross-sector referrals, coordination, and complementary support for individuals with identified needs. Partner Follow-up In collaboration with the Protection Team Leader, maintain regular follow-up with local partners on the implementation of agreed protection activities. Review partner activity plans and follow up on implementation against agreed timelines, targets, and deliverables. Review partner activity reports, beneficiary databases, and programme records for completeness, accuracy, and consistency with reported achievements. Cross-check reported achievements against beneficiary databases, supporting documentation, and field monitoring findings. Identify data gaps, inconsistencies or discrepancies and follow up with partners for clarification and correction. Follow up on recommendations and action points agreed with partners and escalate significant implementation, data quality or protection concerns to the Protection Team Leader. Coordination, Reporting and Data Quality Regularly review protection databases and programme records to ensure completeness, accuracy and consistency of reported data. Verify that reported achievements are supported by appropriate documentation and correctly reflected in relevant databases and tracking tools. Conduct data quality checks and identify missing, duplicate, incomplete or inconsistent information for follow-up and correction. Maintain accurate records of assigned activities, monitoring findings and follow-up actions, and contribute accurate and timely information to programme reports. Produce and submit weekly reports and updated databases/tracking sheets to the Protection Team Leader. Coordinate with MEAL colleagues, as required, to support data verification and follow-up on data quality issues. Ensure beneficiary information and sensitive protection data are handled confidentially and in accordance with DRC data protection requirements. Support the regular updating of service mapping and referral information in relevant programme locations to strengthen safe and effective referral pathways for DRC and partner teams. Participate in relevant internal and external coordination meetings, as requested by the Protection Team Leader. Other Any other duties relating to the nature of the job as directed by the line manager. Maintain positive work relationships with the team and promote team-building efforts. Adhere to DRC’s mission, values and Code of Conduct, including neutrality, Do No Harm and non-discrimination. Treat all partners and beneficiaries with dignity and respect. About you To be successful in this role, you must have: Experience and technical competencies: Minimum 3 years of professional experience in humanitarian protection programming, including implementation and field follow-up of protection activities. Experience working with local or national implementing partners and following up on activity implementation against work plans, targets, and deliverables. Strong understanding of humanitarian principles, Do No Harm, and safe and ethical programming. Experience working in an international organization is preferred. Experience coordinating with other agencies, sectors, and relevant stakeholders. Excellent analytical, communication, and report writing skills. Ability to work independently, manage competing priorities, and perform effectively in a fast-paced and complex operational environment. Willingness to travel to Hajjah, Al Hudaydah, and other field locations as required. In this position, you are expected to demonstrate DRC’s five core competencies: • Striving for excellence: Focusing on reaching results while ensuring efficient processes. • Collaborating: Involving relevant parties and encouraging feedback. • Taking the lead: Taking ownership and initiative while aiming for innovation. • Communicating: Listening and speaking effectively and honestly. • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. Moreover, we also expect the following: Required qualifications: Education: Essential Qualification : Bachelor/Degree in Social work, Counseling, psychology, or closely related field; proven field experience can be accepted in lieu. Languages: Arabic - Native English – very good Key stakeholders: DRC Protection Teams. Local partners and relevant I/NGOs. DRC Economic Recovery Teams. Relevant service providers. We offer DRC will offer the successful applicant a contract until 31 March 2027, renewable depending on both funding and performance. You must be available to start work as soon as possible and be willing and able to work in Sana’a. Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (H2 Non-Manager) and will be reporting to the Protection Team Leader.

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 6500 staff. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. About the role Overall purpose of the role: The Support Services Team Leader coordinates, monitors, and follows up on Human Resources, Administration, Supply Chain, and Finance activities in the West Coast (WC), ensuring that agreed plans, procedures, targets, reports, and deadlines are met. Reporting to the Base Manager and working under the technical management of the Support Services Manager, the role is the main coordination link between WC support functions, Program Managers, and the respective Heads of Support Functions Aden Area Office. The position promotes integrated planning, information sharing, compliance with the Operations Handbook, timely program delivery, tracking of actions and KPIs, daily supervision of assigned support staff, and timely escalation of technical, approval, and management issues. Main responsibilities: HR Coordinate WC HR plans and priorities with Program Managers and other WC support functions so that staffing requirements are identified early and followed through. Maintain regular coordination between the WC HR team and the relevant Head of Support Function in Aden, and follow up on technical guidance and agreed actions. Coordinate timely monthly HR reports, track departmental targets and outstanding actions, and update the Base Manager and Support Services Manager on progress and risks. Coordinate recruitment and workforce planning with Program Managers, WC HR, and the relevant Head of Support Function in Aden – HR Team Leader, in line with procedures and delegated authority, including liaison with the Local Labor Office where required. Coordinate annual and sick leave planning with Program Managers and support-function supervisors to maintain operational coverage and compliance with approved procedures. Follow up on the completion of quarterly HR activities, including staff induction, Code of Conduct training, and leave planning, and report any delays or gaps to the Base manager. Follow up on annual HR activities, including Performance and Development Reviews, in line with the Operations Handbook and technical guidance from Aden. Monitor recruitment documentation, contract renewals and amendments, timesheets, and leave tracking, and address dependencies with Finance, Administration, and Program Managers. Escalate technical HR matters to the relevant Head of Support Function in Aden and the Support Services Manager, and matters requiring decisions or approvals to the authorized manager. Administration Coordinate WC administrative planning and services with Program Managers and other WC support functions, aligning office, accommodation, utility, and liaison requirements with program plans. Maintain regular coordination between WC Administration and the relevant Head of Support Function in Aden, follow up on technical guidance and agreed actions, and consult the Support Services Manager on critical cross-functional matters. Coordinate registration and liaison with relevant authorities, keeping Program Managers informed of requirements, timelines, and operational implications. Track pending administrative actions and provide updates to the Base manager. Monitor routine administrative tasks and related Supply Chain and Finance inputs, track pending actions, and escalate technical or approval issues to the appropriate manager. Supply Chain and Fleet Coordinate procurement planning and delivery with Program Managers, Finance, and other WC support functions, agreeing specifications, budgets, timelines, and responsibilities early. Maintain regular coordination between WC Supply Chain and the relevant Head of Support Function in Aden, follow up on technical guidance and actions, and keep the Support Services Manager informed of material risks or delays. Follow up procurement and tender processes to ensure that documentation and procedural requirements are met, without exercising approval or award authority beyond the IDRA. Monitor procurement plans, trackers, KPIs, and monthly reports; review bottlenecks with Program Managers and WC support functions; and report delays and mitigation actions to the Base Manager and Support Services Manager. Coordinate grant-level procurement plans with Program Managers and Finance, follow up against program timelines, and agree corrective actions where delays may affect implementation. Coordinate fleet plans, movement requirements, and cancellations with Program Managers, Safety, Administration, and authorized managers, balancing operational priorities with available capacity. Monitor procurement, fleet, asset, and warehouse targets with WC support functions and Program Managers, referring technical matters to the relevant Head of Support Function in Aden. Follow up on outstanding actions and Operations Handbook compliance, escalating technical or cross-functional matters to the relevant Head of Support Function and Support Services Manager and approval matters to the authorized manager. Finance Coordinate with Finance, Program, and other support teams to ensure a shared understanding and consistent application of financial compliance requirements, seeking guidance from the Finance Team Leader in Aden and the Support Services Manager as needed. Follow up on the completion and timely submission of monthly finance activities, including payroll, cashbooks, and cash forecasts, in coordination with the Finance Team Leader in Aden and in accordance with Operations Handbook procedures. Monitor outstanding finance actions and promptly communicate delays, gaps, or compliance concerns to the Base Manager and Support Services Manager, while coordinating any required technical follow-up with the Finance Team Leader in Aden. Facilitate coordination between Finance and program/support teams on routine financial matters, address operational bottlenecks at base level, and escalate matters requiring technical guidance or management action to the Support Services Manager or Base Manager, as appropriate. Supervisor Responsibilities Under the line management of the Base Manager and the technical management of the Support Services Manager, coordinate integrated HR, Administration, Supply Chain, and Finance services in WC in line with operational priorities, policies, and functional guidance. Hold regular coordination meetings with WC support functions and Program Managers, assign clear owners and deadlines, and follow up on cross-functional dependencies. Maintain structured coordination with the respective Heads of Support Functions in Aden to ensure that guidance, risks, updates, and actions are communicated effectively between Aden and WC teams. Coordinate the daily activities of assigned staff and support their performance and development, with technical input from the Support Services Manager and relevant Heads of Support Functions. Monitor workplans, KPIs, deadlines, and targets, providing operational updates to the Base Manager and technical and cross-functional updates to the Support Services Manager. Follow up on operational decisions and line-management direction from the Base Manager, as well as technical guidance from the Support Services Manager and Heads of Support Functions, documenting implementation and flagging delays. Coordinate solutions to issues across program and support teams, escalate matters requiring approval or management intervention, and perform other related duties assigned by the Base Manager in consultation with the Support Services Manager. Experience and technical competencies: At least 3 years of management experience in an INGO in Human Recourses, Administration, Supply Chain and Finance. Proven experience in west coast environment (Preferred) Strong people management and leadership skills. Strong writing and public speaking skills in English and Arabic Experience or knowledge of Financial, Supply Chain and HR practices in humanitarian organizations. Education: University degree in relevant field Languages: Fluency in English (speaking, writing, reading) is essential Fluency in relevant national languages mandatory All DRC roles require the post-holder to master DRC’s core competencies: Striving for excellence: Focusing on reaching results while ensuring efficient processes. Collaborating: Involving relevant parties and encouraging feedback. Taking the lead: Taking ownership and initiative while aiming for innovation. Communicating: Listening and speaking effectively and honestly. Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. We Offer. Contract length: March 31, 2027 Position Band: This position will be placed in the Management (G) band. Reports to the Base Manager. Start date: ASAP Duty station: Mocha with frequent visits to Khokha Office. Salary and conditions will be in accordance with Danish Refugee Council’s National Terms of Employment.