The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 6500 staff. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. About the role Overall purpose of the role: The purpose of this role is to support accountability and CFM (Complaints and Feedback Mechanism) activities within the MEAL team in the Aden office through a learning and hands-on experience approach. The intern will be trained on accountability practices and data collection processes, and will gradually apply this knowledge to support ongoing activities. Through this practical exposure, the intern will contribute to maintaining continuity of work and help address operational gaps during the Accountability Assistant’s leave. This non-managerial position operates under the overall supervision of the MEAL Team Leader, with technical support from the Country Office Accountability Officer. The intern will support the development and implementation of the DRC Yemen MEAL framework, with a focus on accountability to beneficiaries and target groups. Responsibilities include supporting hotline/toll-free operations, receiving, documenting, and processing feedback and complaints through various channels, as well as assisting in other MEAL activities such as verification, assessments, evaluations, and monitoring tasks as assigned by the line manager. Main responsibilities: Responsible for receiving complaints and feedback from beneficiaries on the hotline, toll-free, feedback boxes and/or any newly instituted feedback channels in addition to ensuring that any sensitive feedback received are coded to the CFM database/system. Ensure the timely entry of all feedback received from beneficiaries/stakeholders into the CFM database and direct the feedback to the MEAL TL and MEAL Officer AAP for following up if needed. Ensure escalation of serious complaints (such as Code of Conduct violations and SEA violations) through the required channel. Under the direct supervision of MEAL Team Leader/Country Accountability Officer, coordinate with the MEAL and program field staff to compile any feedback received through the feedback channels which associated with the suggestion boxes, and ODM/PDM activities. Follow data protection protocols and steps. Implement protocols for data protection, storage, sharing, and security in the area of responsibility to ensure data is stored in safely and confidentially. Follow accountability and ethical standards in everyday work, including a commitment to AAP, PSEA and non-discriminatory service provision. Support in reviewing and translating the MEAL surveys/assessments. Submit the CFM database/report on a weekly and monthly basis to the MEAL Officer - AAP /MEAL Team Leader/MEAL Manager Perform other duties as assigned by MEAL Team Leader. This may include supporting with MEAL activities such as verification, baseline/endline surveys, PDMs, PSMs, etc. Experience and technical competencies: Skills and Experiences: Experience in the similar job with national/international NGOs, public. Note: candidates with some experience in community service provision (e.g. health, education, youth) and volunteering will also be considered in place of formal NGO work experience. Ability to collect data and perform data quality steps, with strong attention to detail. Demonstrated personal commitment to service provision or volunteering within their community. Ability to follow and communicate instructions in relation to ethical principles including accountability to affected populations principles. Skill in MS Word, Excel, and general data literacy. Ability to discuss and follow priorities. Strong written and verbal communication skills (with a preference for strong facilitation and communications skills). Competencies: Flexibility in carrying out tasks. Good listener with clear communication style for diverse population; patient and understanding communication style. Adheres to the DRC’s values and ethical standards. Promotes the vision, mission, and strategic goals of the DRC Yemen Program. Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability, with a commitment to non-discriminatory service provision. Willingness to travel very frequently to field sites and percent of the time. Establishes, builds and maintains effective working relationships with staff and partners to facilitate the provision of support. Consistently approaches work with energy and a positive, constructive attitude. Solid communication skills (written and oral): sensitivity to and responsiveness to all partners, respectful and helpful relations with donors and project staff. Remains calm, in control and good humored even under pressure. Demonstrates openness to change and ability to manage complexities. Responds positively to critical feedback and differing points of view. Solicits feedback from staff about the impact of his/her own behavior. Education: High school certificate. Preferably, bachelor’s degree in, management or any other related field. Candidates coming from backgrounds in teaching, customer service or professional sectors with strong social skills will also be considered. Languages: English – Good Arabic – Fluent Key stakeholders: (internal and external) MEAL Manager and Team Leader Country AAP Officer Area Management Program Technical Coordinators All DRC roles require the post-holder to master DRC’s core competencies: Striving for excellence: Focusing on reaching results while ensuring efficient processes. Collaborating: Involving relevant parties and encouraging feedback. Taking the lead: Taking ownership and initiative while aiming for innovation. Communicating: Listening and speaking effectively and honestly. Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. We Offer. Contract length: November 30, 2026 Start date: ASAP Duty station: Aden, Yemen, with frequent travel to Lahj locations. Salary and conditions will be in accordance with Danish Refugee Council’s National Terms of Employment.

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. About the role Overall purpose of the role: The Cash Consortium of Yemen (CCY) and UNHCR, as members of the Yemen Cash and Markets Working Group (CMWG) De-Duplication Steering Committee—alongside OCHA and IOM—are implementing a centralized deduplication platform to support interoperability, strengthen data integrity, and enable more effective delivery of MPCA, while upholding agreed data protection standards. The platform hosts multi-agency personal data and therefore requires robust governance arrangements, strong technical management, and rigorous security oversight. The Deduplication Platform System Coordinator is responsible for day-to-day operation, maintenance, and development of the platform. The role ensures secure hosting, optimal performance, timely troubleshooting, and coordination with technical teams and partners to guarantee system reliability and compliance with UNHCR data protection and Yemen CMWG De-Duplication Steering Committee-agreed policies. The incumbent will be hired by the Cash Consortium if Yemen but will be seconded to UNHCR and technically report to the Information Management Officer / ICT Officer / Relevant Manager and works closely with HQ technical units, including DIMA, DIST, and Protection Data teams within UNHCR. He/she will also work closely with Yemen CMWG co-chairs, including CCY, IOM, and OCHA. The incumbent will: Serve as the primary technical focal point for the Yemen deduplication platform. Manage system configuration, hosting environment (e.g., Amazon Web Services), and access controls. Ensure compliance with Yemen CMWG De-Duplication Steering Committee and UNHCR data protection standards, including secure data storage, transmission, and user management. Coordinate with partner organizations on system integration, onboarding, and troubleshooting. Support enhancements, testing, performance optimization, and technicaldocumentation. Responsibilities: System Administration & Operation Maintain day-to-day system operations and environment health checks. Monitor system performance, conduct backups, and ensure rapid issue resolution. Manage releases, patches, upgrades, and integration with partner applications. Maintain and implement disaster recovery and business continuity procedures. Security & Data Protection Enforce security protocols, identity access management, and role-based permissions. Ensure adherence to Yemen CMWG De-Duplication Steering Committee and UNHCR policies and data protection frameworks (DPMS, CDF, etc.). Log and monitor access and system transactions to detect security anomalies. Technical Coordination & Support Serve as liaison between field users, partners, and UNHCR HQ technical units. Provide Tier 2+ support to users and coordinate with developers for defect resolution. Draft and maintain user guides, SOPs, and technical documentation. Enhancements & Quality Assurance Lead testing cycles (UAT, regression) for new modules or updates. Contribute to roadmap planning and continuous improvement initiatives. Track system usage metrics and report on performance and functionality needs. Training & Capacity Building Conduct system orientation/training for operational and partner staff. Support onboarding of new entities and manage user provisioning. Governance & Compliance Support data governance structures and change management processes. Ensure alignment with interoperability standards set by inter-agency agreements. Experience and technical competencies: Minimum 3–5 years (grade dependent) in system administration, DevOps, or platform management. Experience with cloud infrastructure (AWS preferred) and containerized environments. Experience and technical competencies: (include years of experience) Minimum 3–5 years (grade dependent) in system administration, DevOps, or platform management. Experience with cloud infrastructure (AWS preferred) and containerized environments. Technical Skills Identity Access Management, VPNs, network security Database administration and backup strategies Monitoring tools (e.g., CloudWatch, ELK, Grafana) Experience with API integration and microservices architecture. Familiarity with agile development and ticketing systems (e.g., Jira). Desirable Knowledge of protection data principles and humanitarian information management. Experience with sensitive personal data systems. Certifications: AWS, security (e.g., CISSP), ITIL, DevOps — an advantage. Functional Competencies IT-Architecture IT-Information Security & Risk Management IM-Data Governance & Data Protection IM-Software and Database Management CL-Partner Coordination & Support PR-Data Confidentiality, Integrity, and Availability Core Competencies Accountability Communication Teamwork & Collaboration Client & Results Orientation Planning & Organizing Technological Awareness Analytical Thinking Education: Bachelor’s degree in computer science, Information Systems, Software Engineering, or related field (Master’s preferred). Languages: English and Arabic Key stakeholders: (internal and external) Deduplication Systems Steering Committee Cash and Markets Working Group Yemen All DRC roles require the post-holder to master DRC’s core competencies: Striving for excellence: Focusing on reaching results while ensuring efficient processes. Collaborating: Involving relevant parties and encouraging feedback. Taking the lead: Taking ownership and initiative while aiming for innovation. Communicating: Listening and speaking effectively and honestly. Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. We offer. Contract length: Till end March ,2027 Position Band: non-Management (G) band. Start date: ASAP Designation of Duty Station: Non-Family Duty Station Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment.

Who are we? The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 6500 staff. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. About the role Overall purpose of the role: Ensures the GH is always clean and sanitary. perform a range of duties, including dusting or mopping and sweeping floors. common areas stay fresh by performing routine inspections every day at specified times. Provides a diverse range of routine cleaning and general services support to offices & GHs. Perform clerical services, equipment operation, materials handling, Guest serving cleaning, and/or other related duties in accordance with day-to-day requirements DRC Premises. Main responsibilities: Responsible for Guest rooms floor care, windows, vacuuming, dusting, disinfecting, polishing, mopping, sweeping, light fittings, countertops, ceiling vents, and spot-cleaning carpets of all office areas, surfaces, desks, and furniture as needed. Cleaning common areas such as hallways, stairwells, lobbies, and reception areas. Clean the GH yard and roofs. Cleaning guest rooms by making beds, cleaning windowsills, changing linens, vacuuming carpets, dusting furnishings. Changing bed linens, making beds, vacuuming rugs, dusting furniture, cleaning mirrors and windows, and removing cobwebs Cleaning walls and ceilings to remove spots, smudges, and other blemishes. Coordinating with other Cleaners to keep your business clean. Cooking in the guest house when it is needed. Making sure that all office and Guests Rooms have appropriate supplies and linens in them. Listening to, understanding and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas. Responsible to clean the kitchen including Floor, walls, cabinets, windows, equipment, dishes, sink, dishrack, countertops, leftovers, Empty trash. Responsible for removing trash, Emptying trash cans in the office/GH’s rooms and areas. Cleaning and sterilizing bathrooms including removing hair from drains, cleaning toilets, and scrubbing tubs and showers Ensuring that all the bathrooms are supplied with all the needs. Notify the supervisor of occurring deficiencies or needs for repairs. Liaising with the supervisor to ensure that you have sufficient cleaning products at all times. Reporting any breakages that occur during the cleaning process. Participate in large cleaning projects as required or to be moved between office & GHs. Ensure compliance with safety and sanitation policies in all areas Perform any other tasks assigned by the supervisor. Experience and technical competencies: At least 2 years of experience directly related to the duties and responsibilities specified. Education: High school. Languages: Arabic - fluent All DRC roles require the post-holder to master DRC’s core competencies: Striving for excellence: Focusing on reaching results while ensuring efficient processes. Collaborating: Involving relevant parties and encouraging feedback. Taking the lead: Taking ownership and initiative while aiming for innovation. Communicating: Listening and speaking effectively and honestly. Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. We Offer. Contract length: December 31, 2026 Position Band: This position will be placed in the non-management (K) band. Reports to the Admin Team Leader Start date: ASAP Duty station: Aden, Yemen. Salary and conditions will be in accordance with Danish Refugee Council’s National Terms of Employment.