The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman. DRC Yemen’s response Throughout its nine field offices and a workforce of 265 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level. About the Job: The overall purpose of the role: Under the supervision of the Protection Team Leader, the Protection Officer is responsible for the timely, high-quality, and effective provision of protection services in their area of intervention. This includes the provision of Victim Assistance (VA), awareness sessions, Cash for Protection (C4P), cash for transportation and referrals to internal and external services, personal care kits, and other approved assistance, in line with identified needs, DRC procedures and protection standards. Main Responsibilities: Victim Assistance Assist conflict-affected individuals to access life-saving medical interventions in line with DRC Victim Assistance SOP, including by conducting verification, requesting approval, intake, follow-up and closure of clients’ files. Report any VA cases that will exceed the assistance ceiling, and arrange the case conference with the Protection Team Leader, Medical focal point, and Protection Coordinator. Verify patients' information and confirm each case's admission. Follow up with individuals who are receiving or who have received medical treatment through DRC, including conducting regular visits to the hospitals based on the needs. Once the individual is discharged from the hospital, raise a Payment Request for each case and coordinate with the finance department to process the payments to the medical service providers. Fill in the necessary VA and referral tracking sheets, ensuring timeliness under the supervision of the Protection Team Leader. Create monthly case summaries for each individual during and at the conclusion of their medical treatment. Maintain accurate and up-to-date individual case files and record all VA cases in the VA database, ensuring timely updates, completion of case documentation upon closure, and compliance with DRC data protection and confidentiality procedures. Review all claims documents and expenses from the hospitals, and with the support of management and DRC Medical Officer/Assistant, determine which charges are appropriate and should be paid. Follow up the final medical treatment report for each case whose treatment was finalized and whose case is being closed and submit the reports and full claim. Protection service provision and referrals Identify cases in need of cash for protection to mitigate protection needs and request the necessary approval to provide cash for protection assistance. Record all cases assisted in the tracking sheet, ensuring accuracy, and timeliness under the supervision of the Protection Team Leader. Identify cases in need of cash for referral to external services based on needs and upon consent, in line with DRC Referral SOP, ensuring to fill in the necessary referrals tracking sheet. Prepare and request an advance for cash for C4P or referrals and clear the advance after the provision of cash assistance. Fill in the Referral tracking sheet, ensuring timely, high-quality, and effective and timeliness under the supervision of the Protection Team Leader. Provide Psychological First Aid (PFA) to individuals, based on their needs. Report to the Protection Team Leader on complex cases for final approval on the needed actions to be taken. Provide information awareness to individuals and their family members.Identify individuals in need of personal care kits based on agreed criteria, submit requests for approval, and coordinate with relevant teams to ensure timely distribution. Verify kit contents, quality and suitability, coordinating with Supply Chain to address gaps. Coordinate with relevant stakeholders, including authorities and hospitals, to ensure the timely distribution of personal care kits within hospitals. Attend weekly individual supervision meetings and monthly group supervision meetings with the Protection Team Leader to ensure adherence to standards of care and quality referral pathways. At all times respect the individual and safeguard their right to access services without any discrimination, ensuring alignment to relevant DRC SOPs, standards and protection principles. Planning and reporting Produce and submit weekly reports and updated databases/tracking sheets to the Protection Team Leader. Provide inputs and support the Protection Team Leader in submitting internal reports as per schedule. Accurately update the activity tracking sheets and maintain required programme documentation, ensuing adherence to data protection protocols. Ensure that all hospital payments are archived and paid to the hospitals. Coordination and representation Develop and maintain effective working relationships with relevant stakeholders including hospital focal points, partner agencies, community leaders, and service providers. Coordinate with other NGOs and actors in the region to provide assistance to the clients and avoid any duplication of services. Maintain regular communication with community focal points to refer the individual in need for providing medical assistant. Ensure up-to-date information on service providers operating in the area based on available service mappings and coordination with stakeholders. Other Any other duties relating to the nature of the job as directed by the line manager. Sign and strictly abide to the DRC Code of Conduct, program requirements, and operational policies at all times and report any concerns through the appropriate mechanism. The officer may be requested to attend an emergency call for duty during emergencies, upon the decision of the line manager. Maintain positive work relationships within the team and promote team-building efforts in coordination with the Protection Team Leader. Adhere to DRC’s mission, values, and code of conduct. Treat all colleagues, partners and beneficiaries with dignity and respect. About you To be successful in this role you must have: Experience and technical competencies: 2-3 years of experience in protection-related work, including direct experience supporting vulnerable individuals. Strong ability to maintain and respect, non-discrimination, and safety of clients at all times, while adhering to ethical standards and informed consent principles. Strong understanding of basic counseling and tailored protection support approaches; previous training in these areas is strongly preferred. Ability to discuss issues with respect and empathy. Excellent interpersonal and problem-solving skills, creativity, and flexibility. Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks, and maintain attention to detail. Flexibility in working overtime when needed. Proficiency in Microsoft applications, particularly World and Excel. Demonstrated interest in humanitarian work and supporting people affected by conflict. Previous experience in international organizations is a strong advantage. Willingness to travel to field locations as required. In this position, you are expected to demonstrate DRC’s five core competencies: • Striving for excellence: Focusing on reaching results while ensuring efficient processes. • Collaborating: Involving relevant parties and encouraging feedback. • Taking the lead: Taking ownership and initiative while aiming for innovation. • Communicating: Listening and speaking effectively and honestly. • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. Moreover, we also expect the following: Required qualifications: Education: Essential Qualification : Bachelor/Degree in Social work, Counseling, psychology, or closely related field; proven field experience can be accepted in lieu. Languages: Arabic - Fluent English – very good Oroma- Good Amharic-Good Key stakeholders: Protection Staff members Local partners I/NGOs and government services Medical facilities in DRC network Hospital focal points We offer DRC will offer the successful applicant a contract until 31 July 2026, renewable depending on both funding and performance. You must be available to start work as soon as possible and be willing and able to work in Sa’ada. Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (H2 Non-Manager) and will be reporting to the Protection Team Leader.

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman. DRC Yemen’s response Throughout its nine field offices and a workforce of 265 staff, DRC upholds its main programmatic objectives to provide immediate and life sustaining assistance, to strengthen the protective environment, and to reduce displacement related risks and vulnerabilities by promoting self-reliance at household and community level. About the Job: The overall purpose of the role: Under the supervision of the Protection Team Leader, the Protection Officer (Medical) is responsible for the timely, high-quality, and effective provision of protection services in their area of intervention. This includes the provision of Victim Assistance (VA) in line with DRC SOPs, identifying and following up on confirmed and referred VA cases throughout their treatment in the hospitals, and coordinating the collection and review of required medical documentation from the hospital for each case. Main Responsibilities: Victim Assistance (VA) Identify and prioritize VA cases requiring life-saving treatment, verify that proposed interventions meet life-saving criteria, and estimate treatment costs, in line with DRC VA SOPs. Review clinical reports, injury dates and previous treatment records with treating clinicians. Identify critical cases, communicate urgency immediately and prepare clear recommendations for management approval. Coordinate the provision of immediate life-saving medical support to civilians who have incurred injuries as a result of the conflict. Verify the admission of VA cases in hospitals. Assess and refer VA cases for additional support, coordinating with hospitals to confirm their capacity to provide the required care. Follow-up daily on individuals who are receiving, or have received, medical treatment through DRC, including conducting regular visits to the case, based on the beneficiary’s need. Consult with the beneficiary’s designated treatment providers (or potential treatment providers) to determine the appropriate course of action. Create monthly medical treatment summaries for each beneficiary during their treatment and when the case is closed. Support the development, review, and signing of Memoranda of Understanding (MoUs) with hospitals. Conduct prior coordination with the hospitals, and follow-up on internal/external procedures for providing the required medical support. Follow up throughout treatment, including medications, diagnostic imaging, and surgical procedures, and review hospital claims against services provided to verify charges and recommend payment with management support. Coordinate with DRC’s Protection Officers and Protection Team Leader to transfer patients when needed. In coordination with the Protection Team Leader and Protection Officers, receive referrals of VA cases from hospitals/local partners/clusters/community and facilitate the initial approval and intake of cases in the hospitals. Provide technical coaching to assigned Medical Assistants and Protection Officer on medical verification, follow-up, documentation and cost verification. Planning and Reporting Issue and collect medical reports/quotations for each of the confirmed, referred, and approved VA cases. Ensuring the availability of a completed medical claims including bills, detailed disclosure, and medical reports for each case separately from the hospitals. Review all claims/expenses from the hospitals. Ensure compliance with the internal medical ceiling and promptly coordinate with the Protection Team Leader if cases are out of compliance. Flag immediately to the Protection Team Leader any VA case/s that are about to exceed the approved amount for medical support, follow up, and coordinate to conduct the required case conference. Maintaining strict confidentiality about the beneficiary and the treatment being provided and, at all times, taking active steps to protect the cases and their families’ privacy and dignity. Prepare and submit weekly and monthly updates/work plans promptly. Comply with DRC’s policies and procedures including, but not limited to, the Code of Conduct. In collaboration with the Protection Team Leader, attend weekly meetings with the team to address any issues and set team plans. Coordination and representation Develop maintain effective working relationships and regular communication with hospitals, local and international NGOs, government authorities, health actors, and other key stakeholders (including ICRC, IOM, and relevant service providers) to ensure active coordination, facilitate access to emergency medical care, and support the dissemination of information related to available VA services and eligibility criteria. In coordination with the Protection Team Leader and Protection Manager, participate in health sub- cluster meetings as per area of interest. Maintain positive work relationships within the team and promote team-building efforts. Maintain regular communication with medical service providers to monitor service availability, treatment capacity, and emerging constraints and barriers affecting access to emergency medical care. Other Any other duties relating to the nature of the job as directed by the line manager. Sign and strictly abide to the DRC Code of Conduct, program requirements, and operational policies at all times and report any concerns through the appropriate mechanism. The officer may be requested to attend an emergency call for duty during emergencies, upon the decision of the line manager. Maintain positive work relationships within the team and promote team-building efforts in coordination with the Protection Team Leader. Adhere to DRC’s mission, values, and code of conduct. Treat all colleagues, partners and beneficiaries with dignity and respect. About you To be successful in this role you must have: Experience and technical competencies: Minimum of three years' experience working in Health including Victim Assistance. 2+ years of experience working in a hospital. Ability to work in a structured manner and independently with limited oversight. Excellent negotiation and communication skills, including a supportive working style. Essential computer literacy (word and Excel). Excellent interpersonal and problem-solving skills, creativity, and flexibility. Strong ability to organize work, meet deadlines, maintain composure, work independently, prioritize work under pressure, coordinate multiple tasks, and maintain attention to detail. Flexibility in working overtime when needed. Demonstrated interest in humanitarian work and supporting people affected by conflict. Previous experience with international organizations is a strong advantage. Willingness to travel to field locations as required. In this position, you are expected to demonstrate DRC’s five core competencies: • Striving for excellence: Focusing on reaching results while ensuring efficient processes. • Collaborating: Involving relevant parties and encouraging feedback. • Taking the lead: Taking ownership and initiative while aiming for innovation. • Communicating: Listening and speaking effectively and honestly. • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. Moreover, we also expect the following: Required qualifications: Education: Essential Qualification : Bachelor’s degree in Medicine and Surgery (MBBS or equivalent), with a valid license to practice medicine. Languages: Arabic - fluent English – Very good (written and spoken) Oromo –Good –Desirable Amharic –Good-Desirable Key stakeholders: Protection Staff members Local partners I/NGOs and government services Medical facilities in the DRC network Hospital focal points We offer DRC will offer the successful applicant a contract until July 31, 2027, renewable depending on both funding and performance. You must be available to start work as soon as possible and be willing and able to work in Sa’ada. Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment. This position will be placed at Band (H2 Non-Manager) and will be reporting to the Protection Team Leader.