Background ICLA and Protection programme in NRC Yemen aim to support conflict-affected, displaced and vulnerable populations through integrated protection services, legal assistance, information dissemination, counselling and community-based protection interventions. The ICLA and Protection Officer Yemen Aden is responsible for leading and coordinating implementation of programme activities in the designated areas of operation. Resource Pools (hereafter pool) gather staff in one common team which is organised and managed (but not necessarily physically located) at Head Office. The purpose of pooling is to improve efficiency, equity, access and flexibility. The teams should ensure that all regional staff and country offices have predictable access to the same services and deliver them in an efficient way. Responsibilities Roles and responsibilities Under the direct supervision of ICLA and Protection Team Leader Yemen Aden, the ICLA and Protection Officer Yemen Aden is responsible for planning, implementation and quality delivery of NRC Information, Counseling and Legal Assistance (ICLA) and Protection from Violence (PfV) services in the designated areas of responsibility in line with NRC standards, donor requirements, humanitarian principles and the needs of conflict-affected and displaced populations. Generic Responsibilities Adherence to NRC policies, guidance and procedures. Ensure compliance with ICLA and PfV CC strategies, guidelines and standards. Technical responsibility for the implementation of ICLA/PfV activities in areas of responsibility. Contribute to planning, monitoring, and evaluation processes of ICLA and PfV to ensure quality service delivery and impact measurement. Ensure safe and inclusive programming in ICLA/PfV interventions. Specific responsibilities Implementation and service delivery Lead and coordinate the implementation of ICLA and PfV activities in the areas of responsibility, in accordance with approved proposals, donor requirements, NRC policies, international standards, and local custom. Develop and maintain monthly work plans for PfV and ICLA activities and ensure regular tracking and documentation of progress against set targets and indicators, including timely submission of weekly, monthly, and activity-based reports. Prepare and regularly update service mapping for providers operating in the areas of responsibility. For new or escalating emergencies or crisis, conduct rapid assessments to inform PfV and ICLA programme design. Contribute to monitoring and evaluation of the ICLA and PfV activities, and offer suggestions for improvement were warranted. Support the development and maintenance of PfV and ICLA databases ensuring compliance with the NRC Data Protection policies and protocols. Staff supervision Supervise ICLA and Protection Assistants in service delivery, providing technical guidance, coaching, and mentoring. Support recruitment processes for supervised staff in coordination with line management, and train newly recruited staff on service delivery standards, SOPs, protection principles, and data management procedures. Coordination Coordinate closely with other NRC CCs and departments to ensure effective programme implementation. Participate in field and Hub level ICLA and PfV related coordination meetings/forums as directed by line manager. Develop and maintain effective working relationships with community leaders, local authorities, humanitarian actors, service providers, and partner organizations, and coordinate closely with internal. Act as focal point for update the Yemen Protection Cluster service mapping and activity info. Perform any other duties assigned by the line manager consistent with the nature of the position. Qualifications Generic professional competencies Bachelor’s degree in law, Social Work, Psychology, Social Sciences, Development Studies, or related fields. Minimum 3 years of relevant experience in protection, Legal aid or humanitarian programming. Experience in case management, protection monitoring, and community-based approaches. Strong communication, reporting, and analytical skills. Computer literacy and proficiency in Microsoft Office. Fluency in Arabic and English. Context related skills, knowledge and experience Understanding of legal and protection issues in Yemen. Experience working with IDPs, refugees and vulnerable populations. Ability to maintain confidentiality and professionalism. Knowledge of humanitarian principles and protection standards. Behavioural competencies Handling insecure environments Planning and delivering results Working with people Analysing Communicating with impact and respect Empowering and building trust

What we are looking for Are you passionate about protecting the rights of displaced populations and driving meaningful humanitarian impact? We're looking for a strategic thinker with strong technical expertise in legal protection and HLP, humanitarian coordination experience working in difficult/complex humanitarian settings and the ability to influence and inspire others. If you enjoy combining technical leadership with advocacy, partnership building, and programme development, this is an opportunity to make a lasting impact on the lives of people affected by displacement. Norwegian Refugee Council (NRC) Yemen is offering a unique opportunity to shape one of its programmes in the country. What you will do As the ICLA Specialist, you won't just manage a programme—you'll set the strategic direction for NRC's Information, Counselling and Legal Assistance (ICLA) portfolio across the country. You'll lead technical excellence, strengthen programme quality, mentor and develop high-performing teams, and influence national protection responses through coordination with UN agencies, donors, government counterparts, and humanitarian partners. This role offers the opportunity to: Lead the development and implementation of NRC's national ICLA strategy in Yemen. Shape humanitarian responses by co-leading the national Housing, Land and Property Working Group and the Legal Aid Technical Working Group alongside UNHCR and representation of NRC in Yemen. Influence policy and advocacy on critical issues such as housing, land and property rights, civil documentation, and access to justice for internally displaced people and returnees. Drive programme innovation by integrating ICLA across Shelter, Education, Site Management, and Protection programming. Strengthen organisational capacity by coaching technical teams, developing guidance and training materials, and embedding best practices across the programme. Build strategic donor relationships, contribute to resource mobilisation. Ensure high-quality programme delivery by providing technical support, mentorship, coaching, and induction of ICLA staff and overseeing adherence to NRC policies and donor requirements. What you will bring Bachelor’s degree in law, human rights, international relations, political sciences or equivalent. Minimum 5 years of experience within protection, legal protection and HLP issues. Demonstrated understanding of humanitarian principles and minimum protection standards, humanitarian coordination mechanisms, applying protection standards to vulnerable communities. Knowledge of relevant concepts of international refugee and human rights law and understanding of protection principles. Expertise in HLP rights, IDPs /refugee related programmes. Experience in coordination and liaison with external actors. Fluency in English, both written and verbal. Arabic language skills are an added advantage. Please download the detailed job description to learn more about the position. What we offer Duty station: Sana’a Yemen Fixed term contract: 12 months contract, renewable based on performance and availability of funding Travel: Up to 40% Salary/benefits: Grade 9 on NRC's grading structure. NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative. Find out more about the benefits of working for NRC Important information about the application process We invite applications from qualified candidates matching the profile. Please ensure you attach copies of your academic and professional certificates. To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace. When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education. Submit your application and CV in English, taking care to attach your latest CV. Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered. Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. Why NRC? At NRC, you'll join a globally respected humanitarian organisation known for its principled approach, technical excellence, and commitment to empowering communities. This is more than a job—it's a chance to lead change, strengthen protection systems, and help ensure that some of the world's most vulnerable people can access their rights, dignity, and durable solutions. If you're ready to take on a strategic leadership role where your expertise can influence national humanitarian outcomes, we'd love to hear from you. The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year. Watch this short video to see NRC in action. We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to: do demanding and professional work, often in challenging contexts join a work culture that empowers every employee to share ideas and take responsibility be part of a welcoming and supportive community committed to human dignity Learn more about NRC Learn more about NRC Yemen About Us The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. Together, we save lives and rebuild futures. Safeguarding is central to NRC’s work. We expect all employees to: • treat everyone with respect and dignity • contribute to building a safe environment for all • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH