The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. About the role Overall purpose of the role: Coordinate grant management and partnership activities for all agencies under the Cash Consortium of Yemen (CCY) and the Yemen Displacement Response (YDR) Consortium, hereafter referred to as Consortia, ensuring they are compliant with relevant donor guidelines, as well as DRC’s operational requirements. Geographic scope: Country (Yemen) This role has a country focus and ensures compliance with donor and DRC’s procedures and guidelines within the country. The role involves contributing to the development and implementation of Consortia objectives and strategies, which are then translated into action plans and daily tasks. The role provides support and/or technical guidance for all grant and partnership activities of the CCY and YDR Consortia. Main responsibilities: Strengthen the Consortia’s capacities to comply with relevant donor and DRC's grant management guidelines. Ensure Consortia compliance with the DRC Dynamics grants management system (GMS). Assist Consortia in preparing, facilitating, and following up on grant meetings as well as in drafting, finalising, and sharing a minimum set of documents required for grant meetings. Provide support on the grants management of all Consortia grants. Liaise with finance colleagues on budget follow-up and expenditure levels of running grants Coordinate reporting workflows among Consortia partners, developing and preparing high-quality donor reports on program progress. Support Consortia to ensure operational compliance of grants with guidelines and donor regulations in finance, logistics, procurement, and human resources. Prepare and present on donor rules and regulations during grant meetings. Support in overseeing effective, efficient and timely implementation of all projects according to agreed contracts, budgets, policies, legal frameworks and specific donor requirements/ Programme development Conduct or facilitate donor mapping at the Consortia level. Support the Consortia in targeted research to identify, evaluate, and prioritize potential funding opportunities from institutional, foundational, and private sector donors. Assist in creating and maintaining a fundraising pipeline for the current and upcoming year, which includes opportunities from governments (bilateral and multilateral donors), foundations, and the private sector. Lead or assist in the development and review of concept notes, proposals, and award modification requests for all Consortia awards. Partnerships management Coordinate partner sub-grant agreement processes between DRC Yemen and Consortia partners. Support or facilitate formal partnership engagements, including memoranda of understanding, data-sharing agreements, vetting and organisational assessments. Provide temporary support or gap-filling to the coordination mechanisms of the Consortia. This includes, but is not limited to, facilitating partners' meetings, taking notes during these meetings, and following up on the implementation of action points. Communication and Visibility Increase visibility and ensure leadership positioning of the Consortia through developing strategic communication materials, such as Consortia factsheet or capacity statement, human interest stories, impact reports, program briefings, and other relevant communication pieces. Serve as a focal point for Consortia communication plan, ensuring high-quality deliverables, drafting original content and providing guidance and support to Consortia partners, including advice on donor communication guidelines and requirements. Identify, research, and write case studies for internal and external audiences throughout the grant cycle. Develop communication outputs that focus on evidence to clearly demonstrate the impact of programming and highlight the importance of funding. Working closely with the Consortia CMU teams, support the review of Consortia programmatic products to prepare them for publication and dissemination. Other Support the Consortia in providing timely, thorough responses to information requests from internal and external stakeholders. Work closely with program IM/MEAL staff/teams to ensure credible, best-practice monitoring and reporting of program activities. As Specialist the post-holder is responsible for the following: Responsible for providing specialized knowledge and operational know-how within a specific discipline. May also have technical line responsibilities, but generally on technical or operational matters. Experience and technical competencies: At least 3 years of grants management experience with an international NGO. Knowledge of donor rules, regulations, and procedures of donors including but not limited to US and European donors, EU funding mechanisms, and UN agencies. Proven experience in successfully applying for institutional donor funding. Proven experience in capacity building and training of national staff and partners. Full professional proficiency in English All DRC roles require the post-holder to master DRC’s core competencies: Striving for excellence: Focusing on reaching results while ensuring efficient processes. Collaborating: Involving relevant parties and encouraging feedback. Taking the lead: Taking ownership and initiative while aiming for innovation. Communicating: Listening and speaking effectively and honestly. Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. Education: University degree in international relations, project management, business administration, or similar studies relevant to the post Languages: Fluent in both Arabic and English (Fluent) All DRC roles require the post-holder to master DRC’s core competencies: Striving for excellence: Focusing on reaching results while ensuring efficient processes. Collaborating: Involving relevant parties and encouraging feedback. Taking the lead: Taking ownership and initiative while aiming for innovation. Communicating: Listening and speaking effectively and honestly. Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. We Offer. Contract length: June 30 2026 Position Band: This position will be placed in the non-Management (G2) band. Reports to the Consortia Manager. Start date: ASAP Duty station: Sana’a, Yemen Salary and conditions will be in accordance with Danish Refugee Council’s National Terms of Employment.

Program / Department Summary: Mercy Corps Yemen is continuing its FCDO-funded Fresh Horizons pilot project, which applies and tests an inclusive, climate-resilient Market Systems Development (MSD) approach within the fisheries sector in Yemen’s Aden and Hadramout Governorates. The pilot works with local market actors to sustainably increase income and food security for fishing households and communities. The next phase of Fresh Horizons will build on the pilot’s successes through a 9-month continuation phase focused on strengthening the supply and use of cold chain equipment. Increased access to cold chain technology will reduce waste, improve profits, and open new urban markets. This will provide improved livelihood opportunities for vulnerable households and actors across the fisheries sector - ultimately increasing food access and improving household food security. General Position Summary: The Subsidies & Grants Officer will support the design, disbursement, and monitoring of subsidies and grants to cooperatives and small-scale actors, ensuring transparent processes and alignment with the programme objectives. The officer will coordinate closely with procurement, finance, and MEL teams to oversee application review, beneficiary selection, and compliance with donor requirements. Essential Responsibilities: Assist the Deputy Program Manager and Private Partnership Coordinator in managing the Subsidies and Granting processes, including design, disbursement and monitoring, ensuring compliance, and supporting cooperatives and private actors in adhering to program objectives. Oversee Subsidies and Grants documentation, including maintaining accurate records of cooperatives, MoU, Application, Business Plan, Amendment and reports. Coordinate with finance and procurement teams to facilitate timely disbursement of funds to cooperatives and private actors. Support the development of risk mitigation strategies for private sector actors and cooperatives, working with the program, finance and MEAL team to ensure compliance with Mercy Corps’ and donor policies and program objectives. Assist in developing and delivering training sessions for cooperatives and private sector actors, focusing on financial management, compliance, and reporting requirements. Support the Deputy Program Manager in preparing reports for Mercy Corps, donors, and stakeholders on subsidies and grants component of the program. Conduct field follow-ups with cooperatives, vendors and traders to assess service satisfaction, and quality assurance. Support MEL efforts to monitor private sector engagement outcomes, including access, inclusion, and uptake metrics. Promote equitable access to services, especially for women, youth, and traders transitioning from humanitarian assistance. Document lessons and contribute to learning products related to vendor engagement and blended finance models. Actively learns safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g. Integrity Hotline and other options. If relevant, briefing or training any external personnel such as when working with service contractors or subaward partners. Supervisory Responsibility: None Accountability Reports Directly To: Private Partnership Coordinator Works Directly With: Vendors, MFIs, Business Training Project Officer, Cooperative Project Officer, MEL Officer, Finance and Procurement teams Knowledge and Experience: Bachelor’s degree in business administration, economics, supply chain, or a related field. Minimum of 3 years of experience in subgrant or financial management, preferably within an international NGO or NNGO. Strong understanding of subgrants processes, compliance, and financial monitoring, with familiarity with FCDO or other major donor regulations preferred. Excellent attention to detail, organizational skills, and ability to work within tight deadlines. Strong interpersonal and communication skills, with experience working collaboratively with diverse teams and partners Experience supporting service delivery, market linkages, or business development in a fragile context is preferred. Comfortable working with diverse stakeholders and facilitating inclusive access to market services. Fluency in Arabic required; working proficiency in English preferred. Success Factors: The successful candidate will be a relationship-builder with a practical understanding of local markets and vendor dynamics. They will demonstrate strong initiative, communication, and problem-solving skills, and the ability to translate technical models into accessible support for small traders. The Officer will work collaboratively across project components and bring an inclusive mindset to ensure that the private sector solutions benefit the most vulnerable. Responsiveness, field presence, and operational agility will be essential to success in this role. Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org). الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org). Living Conditions The position is based in Al Mukalla, Hadramout, and it requires travel to Aden to support the project's activities. Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. Accountability To Participants Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects. Important Notice: Mercy Corps never charges candidates any fees at any stage of the recruitment process. If you are asked to make a payment for a job opportunity claiming to be from Mercy Corps, it is a scam. All official communication from Mercy Corps will come from an example@mercycorps.org email address. We do not contact candidates via Gmail, Yahoo, WhatsApp, or other unofficial channels. If you receive a suspicious job offer, please report it to us immediately. Qualifications Behaviors Required Functional Expert: Considered a thought leader on a subject Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Financial: Inspired to perform well by monetary reimbursement Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Program / Department Summary Mercy Corps Yemen is continuing its FCDO-funded Fresh Horizons pilot project, which applies and tests an inclusive, climate-resilient Market Systems Development (MSD) approach within the fisheries sector in Yemen’s Aden and Hadramout Governorates. The pilot works with local market actors to sustainably increase income and food security for fishing households and communities. The next phase of Fresh Horizons will build on the pilot’s successes through a 9-month continuation phase focused on strengthening the supply and use of cold chain equipment. Increased access to cold chain technology will reduce waste, improve profits, and open new urban markets. This will provide improved livelihood opportunities for vulnerable households and actors across the fisheries sector - ultimately increasing food access and improving household food security. General Position Summary The MEAL Officer position will be responsible for monitoring and quality assurance across all the components of the Fresh Horizon project in Aden Governorate. The incumbent will be responsible for collecting, analyzing and reporting relevant data in order for the team to measure program impact and ensure compliance with the MC Minimum Standards. A major focus of this position is to manage online and offline databases of the project and perform regular data reviews to ensure the validity, reliability, relevance, timeliness, and accuracy of captured information. The M&E Officer will assist the PAQ Manager in maintaining all hard and soft copy data, maintaining databases, data analysis, training field teams in M&E systems, and liaising with the field team to track progress against objectives and targets Essential Job Responsibilities Management of Data and Information Systems Develop and manage online databases and offline trackers for the project. Guide and supervise the entry of monitoring data into the-developed online databases according to the projects MEL plan. Develop and manage a centralized IPTT that automatically fed with data from relevant databases. Perform regular data cleaning to detect corrupt or inaccurate records from project’s record sets, or databases and correct it by replacing, modifying, or deleting the coarse data. Conduct regular reviews of collected data to ensure validity, reliability, relevance, timeliness, and accuracy of captured information. Provide support to the PAQ Manager and Senior MEAL Officer in the design of online tools using various digital platforms as needed. Ensure all MEL related data and documents/ files are properly organized and stored online in compliance with MC Minimum Standards. Provide timely reports and data summaries to the Senior MEAL Officer (including filling in data for indicators for each location and program) of routine data. Participate in the dissemination and presentation of data back to programs and communities Participate in data review workshops with MEAL and program staff Technical Support and Management of Monitoring & Evaluation Activities Support the design and implementation of the Monitoring and Evaluation Plans and ensure systems are fully functioning throughout the project duration and adjusted when required. Assist the PAQ Manager in building the capacity of all relevant team members to develop and maintain a robust M&E system supported by proper documentation and sufficient means of verification. Ensure programs use the necessary and proper M&E systems and tools, to inform and improve each individual program, as well as feed into the broader nation-wide M&E system. Support collecting of and reporting on relevant indicators to the organizational-wide M&E system Implement data quality assurance processes, including PDMs, assessments, and beneficiary verification in the field Maintain proper project documentation and records as per the PM@MC requirements. Supervision and Management of MEL Staff Develop weekly and monthly work plans with the teams. Track the teams’ ability to deliver on the plans and report back to the team each week Supervise enumerators, data entry clerks Other Conduct himself/herself both professionally and personally in such a manner as to bring credit to the organization and to not jeopardize its humanitarian mission Other duties as assigned. Supervisory Responsibility None Accountability Reports Directly To: Project Manager, PSE Works Directly With: PAQ, Program Team, Finance and Operation team enumerators, data entry clerks, Operations Knowledge and Experience A university degree in relevant field is required. At least 2 years’ experience working within an international NGO is preferred. Experience and skills in quantitative and qualitative/participatory research methods and analysis. Good understanding of monitoring tools Advanced computer skills in MS Office programs, particularly Excel. Ability to think independently and problem solve. Ability to interpret figures. Strong organizational skills and ability to multi-task. Honest, hardworking and committed to community development. Good oral and written English and Arabic skills Experiencing managing/supervising staff Success Factors The successful MEL Officer will have an outstanding ability to mobilize community for data collection. S/he should have ability to undertake multiple tasks and be flexible. S/he should have problem solving skills and pay attention to details. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments with an appropriate sense of humor and make effective written and verbal communication a priority in all situations Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org). الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org). Living Conditions The position is based in Aden. Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. Accountability To Participants Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects. Important Notice: Mercy Corps never charges candidates any fees at any stage of the recruitment process. If you are asked to make a payment for a job opportunity claiming to be from Mercy Corps, it is a scam. All official communication from Mercy Corps will come from an example@mercycorps.org email address. We do not contact candidates via Gmail, Yahoo, WhatsApp, or other unofficial channels. If you receive a suspicious job offer, please report it to us immediately. Qualifications Behaviors Required Leader: Inspires teammates to follow them Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Financial: Inspired to perform well by monetary reimbursement

Program / Department Summary: Mercy Corps Yemen is continuing its FCDO-funded Fresh Horizons pilot project, which applies and tests an inclusive, climate-resilient Market Systems Development (MSD) approach within the fisheries sector in Yemen’s Aden and Hadramout Governorates. The pilot works with local market actors to sustainably increase income and food security for fishing households and communities. The next phase of Fresh Horizons will build on the pilot’s successes through a 9-month continuation phase focused on strengthening the supply and use of cold chain equipment. Increased access to cold chain technology will reduce waste, improve profits, and open new urban markets. This will provide improved livelihood opportunities for vulnerable households and actors across the fisheries sector - ultimately increasing food access and improving household food security. General Position Summary: The Private Partnership Coordinator will lead the engagement and coordination with private sector actors essential to the success of cold chain adoption and sustainability, including solar equipment vendors, service technicians, and financial institutions. The Coordinator will facilitate partnerships to improve product availability, after-sales support, and access to financing - ensuring that equipment and services are accessible, affordable, and appropriate for small-scale fishing households and traders. This includes piloting leasing schemes, coordinating technical support plans, and supporting vendor-led business model development. The Coordinator will play a key role in ensuring that private sector solutions respond to the needs of the most vulnerable, including those transitioning from humanitarian assistance. Essential Responsibilities: Map and engage private sector actors relevant to cold chain access (equipment suppliers, technicians, MFIs, transport providers, processors). Facilitate development of vendor-led business models, including bundled services (maintenance, warranty) and flexible payment structures. Coordinate with vendors and business development service (BDS) providers to pilot leasing and asset financing options. Support development and implementation of after-sale support and warranty schemes in partnership with suppliers. Monitor private sector engagement in line with project objectives and flag issues related to quality, access, or pricing. Collaborate with training and MEL teams to align private sector support with trader needs and assess outcomes. Help identify and engage processors and exporters interested in sourcing through project-supported traders. Contribute to learning, adaptation, and documentation related to market engagement and private sector collaboration. Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g. Integrity Hotline and other options. If relevant, briefing or training any external personnel such as when working with service contractors or subaward partners. Supervisory Responsibility: None Accountability Reports Directly To: Project Manager, ESP Works Directly With: MEL Officer, Capacity Strengthening Coordinator, Business Training Project Officer, Finance Team, Vendors, MFIs, Local Authorities. Knowledge and Experience: Bachelor’s degree in business administration, economics, supply chain management, or related field. 3–5 years of experience working with private sector actors, MSMEs, or in market systems programming. Demonstrated ability to broker partnerships and coordinate among diverse stakeholders. Familiarity with blended finance, leasing, or asset financing approaches preferred. Experience working in fragile or low-income contexts is an advantage. Strong communication, coordination, and problem-solving skills. Fluency in Arabic required; working proficiency in English preferred. Success Factors: The successful candidate will be an entrepreneurial, solutions-driven relationship builder who is comfortable working with private sector actors and adapting business models to fragile contexts. They will bring a strong understanding of inclusive markets, an ability to translate market insight into actionable partnership plans, and a commitment to working with underserved communities. Excellent coordination skills, cultural sensitivity, and an eye for both operational detail and systemic impact are key to success in this role. Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org). الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org). Living Conditions The position is based in Aden and it requires travel to Hadramout to support the project's activities. Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. Accountability To Participants Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects. Important Notice: Mercy Corps never charges candidates any fees at any stage of the recruitment process. If you are asked to make a payment for a job opportunity claiming to be from Mercy Corps, it is a scam. All official communication from Mercy Corps will come from an example@mercycorps.org email address. We do not contact candidates via Gmail, Yahoo, WhatsApp, or other unofficial channels. If you receive a suspicious job offer, please report it to us immediately. Qualifications Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Leader: Inspires teammates to follow them Functional Expert: Considered a thought leader on a subject Motivations Required Goal Completion: Inspired to perform well by the completion of tasks Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Financial: Inspired to perform well by monetary reimbursement

Program / Department Summary Mercy Corps Yemen is continuing its FCDO-funded Fresh Horizons pilot project, which applies and tests an inclusive, climate-resilient Market Systems Development (MSD) approach within the fisheries sector in Yemen’s Aden and Hadramout Governorates. The pilot works with local market actors to sustainably increase income and food security for fishing households and communities.  The next phase of Fresh Horizons will build on the pilot’s successes through a 9-month continuation phase focused on strengthening the supply and use of cold chain equipment. Increased access to cold chain technology will reduce waste, improve profits, and open new urban markets. This will provide improved livelihood opportunities for vulnerable households and actors across the fisheries sector - ultimately increasing food access and improving household food security. General Position Summary the Community Accountability Reporting Mechanism (CARM) Assistant is a key position in handling day-to-day collection, management, and response to all feedback cases within the project location. The CARM Assistant will help the CARM Officer/PAQ team to ensure responding directly to all feedback concerns and complaints raised by program participants and community members through a safe, accessible, transparent, and confidential CARM system. The CARM Assistant will help the CARM Officer in managing in-person, field, and community-based feedback channels, such as face-to-face, suggestion boxes, and hotline, ensuring all proper procedures of managing and responding to all feedback are followed by all Mercy Corps team members. Additionally, the CARM Assistant will help the CARM Officer to conduct community engagement and sensitization by providing guidance on key community accountability and safeguarding messages – including reference to existing Mercy Corps policies, and expected ethical behavior from all Mercy Corps, enumerators, consultants and partners. Essential Job Responsibilities Handling receiving the Hotline channel , whatsApp , SMS and Toll-free Channels at Country office. In particular classifying, translating, and reporting the suggestions and complaints received via CARM from MC beneficiaries. Following up and calling complainants, when necessary, such as in cases where the complaint that was filed was unclear, in order to gain further details like (place, name, what he or she complained about or requested information about. Ensuring that all suggestions and complaints received via hotline whatsApp , SMS, Toll-free and suggestion boxes are categorized, filed in the CARM database, and go through the appropriate channels until each one is resolved. Categorizing and logging all suggestion and complaints in a secure database Ensuring the confidentiality and security of all feedback received Assisting the PAQ/Accountability Officer r in analyzing the CARM suggestions and complaints received and in preparing a monthly reports Translating the text of written complaints into English, inputting the original Arabic complaint and the English translation into the secure CARM database. Follow up on the cases to be closed. Contacting the complainants whose cases have been resolved and survey their satisfaction with CARM and with how their complaint was handled overall Support the CARM officers if needed on the field. Other duties as assigned. Security Ensure compliance with security procedures and policies as determined by country leadership. Proactively ensure that team members operate in a secure environment and are aware of policies. Organizational Learning As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves. Supervisory Responsibility None Accountability Reports Directly To: CARM Officer Works Directly With: All Program, MEL Manager and MEL Team Knowledge and Experience Bachelor’s degree in social work, IT, or other relevant field is preferred. Previous work experience in an international or local Non-Governmental Organization (NGO) is preferred. Proven experience in remote data collection, and data management. Excellent Computer skills: proficiency in MS Office package, and strong knowledge of database management is required. Excellent listening, interpersonal, communication and networking skills; ability to work with diversified populations. High level of self-awareness and self-development with the maturity to deal with constructive feedback. Fluency in Arabic is required. Proficiency in the English is preferred. Success Factors: A successful incumbent will have good communication and interpersonal skills, demonstrated attention to details, and will be committed working ethically with Mercy Corps stakeholders regardless of race, religion, ethnicity, abilities, or gender. S/he will be highly motivated, and capable of working with or without direct supervision. Other factors include: The ability to work under pressure. Willingness and ability to quickly learn new information/concepts and implement them. Strong team player with initiative and positive attitude towards problem solving. A learning approach to work with excellent capacity building skills. Attention to detail and patience to double check data results. Self-starter, multi-tasker, solution-seeker, and innovator. Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org). الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org). Living Conditions The position is based in Aden and it may require travel to Hadramout to support the project's activities. Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. Accountability To Participants Mercy Corps team members are expected to support all efforts toward accountability, specifically to our participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects. Important Notice: Mercy Corps never charges candidates any fees at any stage of the recruitment process. If you are asked to make a payment for a job opportunity claiming to be from Mercy Corps, it is a scam. All official communication from Mercy Corps will come from an example@mercycorps.org email address. We do not contact candidates via Gmail, Yahoo, WhatsApp, or other unofficial channels. If you receive a suspicious job offer, please report it to us immediately. Qualifications Behaviors Required Functional Expert: Considered a thought leader on a subject Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Required Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals